Finding and Getting New Hires up to Speed
Dell Computer was building a new facility and expanding rapidly in Malaysia. We were hired to work with local staff and facilitate the expansion. The goal of the project was to quickly hire and train 600 new technical professionals in a market where the demand for skilled technical resources far exceeded supply.
Creating a Sustainable Competitive Advantage Through Innovation
A Fortune 500 manufacturing company needed to upgrade the professionalism of its service centers, which were not making money. They wanted to build the service centers as profit centers across the globe.
We facilitated a Lean Kaizen event to create a more innovative business model for the service centers. The client brought in all of their stakeholders and examined past and present practices and performance and brainstormed possibilities for the future of the service centers.
We collaborated with the client to create training programs to raise the level of professionalism and customer service Metrics and performance tools to measure professionalism were built into the performance evaluations of the centers.
Doing More with Less
A health and human services agency for a southern state has been asked to do more with less. The model of one-to-one service was no longer an affordable way to address community health issues such as diabetes, obesity, alcoholism and drug abuse. They needed to shift to a prevention business model with the goal of improving the environment in which people live and preventing the systemic health problems.
We facilitated multiple meetings with 150 of their department heads and providers on innovation processes. One goal was to use innovation to create enthusiasm for looking at new ways of doing business. We helped them create action plans to bring more innovation into their own departments.